
PHASE STUDIO PET
Flow and Process
1. Contact us with your preferred date
2. Confirm booking request by paying deposit via Payme/FPS, we do not accept verbal confirmation
3. Fill in Pet Information Form
4. Outstanding amount pay on shooting date
5. All photo files will be received in 7 working days*
6. Please submit file number of the photos you wish to retouch within a week
7. Retouched process takes around 4 weeks
8. Printing items take around 4 weeks after retouched process, delivery by SF Express pay on delivery
*Expedited service is available, please contact us for fees and details
Consumption Voucher Scheme
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We only accept Payme/FPS payment for deposit
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If the balance of the coupon is insufficient, you can pay by cash/Payme/FPS
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If the card machine malfunction, guest shall pay in the above methods
Reminders for our guests
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Backdrop colour: purple, grey, blue, yellow, khaki, pink (for reference only)
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Special scene: Please inform us of the selected scene one week before shooting
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Suggest to wear matched colour tone to achieve the best effect
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Unrelated accompanier is not allowed to the photo shoot
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Retouched content: globalized adjustments such as colour correction, cropping and white balance
Printing items
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Wood is a natural material and has its unique feature, such as color difference, minerals, white edge texture, etc.
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Colour difference may occurs on printing items, we will try our best to restore the original colour
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No refunds/returns/exchanges for printed items
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Printing coupon can be redeemed one painting canva only
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Printing coupon cannot be used with other promotions, discounts or cash vouchers
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Printing coupon cannot be exchanged for cash or other products
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Printing coupon is valid within one month after shooting
During the epidemic
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Cleaning and disinfection between sessions. Please try to arrive at the appointment time.
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If you arrive too early, you may need to wait outside. We apologize for the inconvenience caused.
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All guests are requested to have their body temperature checked at the entrance, those with body temperature over 37.5°C nor refuse to have their body temperature check are not welcomed.
TERMS and CONDITIONS
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Casual clothes only
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Please notify us in advance for large dogs
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Guests are required to bring their own pet cleaning supplies. Any traces that cannot be cleaned up will be charged a cleaning fee of HKD300
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If you need to change the shooting time or date, you need to notify 7 days in advance (from the shooting date) and can only reschedule once (the date needs to be within two months of the scheduled shooting day)
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Extra 2% handling charge for credit card payment
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If there is no elevator of the on-site location, HKD50 will be charged for each half-floor
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If any damage is caused to the door-to-door location on the shooting day, Phase Studio PET / Phase Studio will not be compensated
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Failure to reschedule the appointment 7 days in advance, will deem the booking as forfeited and deposit will not be refunded
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Printing items are non-returnable and non-refundable
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All deposits will not be refunded
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Guests need to arrive on time, extra time will not be given. Overtime will be charged
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Photography or videography is strictly prohibited except with the prior permission
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The appointment can be rescheduled if typhoon Signal No. 8 or above, Black Rainstorm signal is hoisted
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In the event of force majeure, such as fire/water/electricity, traffic or equipment problems, the shooting will be cancelled and the deposit will be refunded. Phase Studio PET / Phase Studio will not make additional compensation
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Phase Studio PET / Phase Studio reserves the copyright and usage/editing rights of all photos
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Phase Studio PET / Phase Studio reserves the right of final decision