Flow and Process

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1. Contact us with your preferred date

2. Confirm booking request by paying deposit via Payme/FPS, we do not accept verbal confirmation

3. Fill in Pet Information Form

4. Outstanding amount pay on shooting date

5. All photo files will be received in 7 working days* 

6. Please submit file number of the photos you wish to retouch within a week

7. Retouched process takes around 4 weeks

8. Printing items take around 4 weeks after retouched process, delivery by SF Express pay on delivery

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*Expedited service is available, please contact us for fees and details

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Consumption Voucher Scheme

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• We only accept Payme/FPS payment for deposit

• If the balance of the coupon is insufficient, you can pay by cash/Payme/FPS

• If the card machine malfunction, guest shall pay in the above methods

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Reminders for our guests

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• Backdrop colour: purple, grey, blue, yellow, khaki, pink (for reference only)

• Special scene: Please inform us of the selected scene one week before shooting

• Suggest to wear matched colour tone to achieve the best effect

• Unrelated accompanier is not allowed to the photo shoot

• Retouched content: globalized adjustments such as colour correction, cropping and white balance

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Printing items
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• Wood is a natural material and has its unique feature, such as color difference, minerals, white edge texture, etc.

• Colour difference may occurs on printing items, we will try our best to restore the original colour

• No refunds/returns/exchanges for printed items

• Printing coupon can be redeemed one painting canva only

• Printing coupon cannot be used with other promotions, discounts or cash vouchers

• Printing coupon cannot be exchanged for cash or other products

• Printing coupon is valid within one month after shooting

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During the epidemic

 

• Cleaning and disinfection between sessions. Please try to arrive at the appointment time.

• If you arrive too early, you may need to wait outside. We apologize for the inconvenience caused.

• All guests are requested to have their body temperature checked at the entrance, those with body temperature over 37.5°C nor refuse to have their body temperature check are not welcomed.